Inventory & Labs

Keep supplies and lab cases in step with the appointment book.

We audit your inventory and lab workflow, fix the reorder and tracking process, configure the tools, and build the automations or help hire the person you need. Then we test the setup, train your team, and hand it over.

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Situation

Is this your problem?

Sound familiar?

You discover a shortage when someone reaches for the item chairside.
Lab cases arrive the day of the appointment, or not at all.
Nobody knows what a case costs until the lab invoice lands.
Expired materials surface during a drawer clean-out.
The same item gets ordered twice while another runs out.
Remakes disappear into the schedule with no record and no credit.

Scope

What this workstation owns.

From the reorder point to the case verified before the appointment.

Stock control

Count and record stock levels on a set cadence
Maintain reorder points and par levels for each item
Flag items that drop below the reorder threshold
Run expiry checks and first-expired-first-out rotation
Record expired and damaged write-offs as a monthly number

Ordering

Draft supply orders from low-stock flags
Compare prices across approved vendors before ordering
Route every order to a named person for approval
Confirm order receipt, backorders, and substitutions
Match supplier invoices to approved orders and deliveries

Lab case tracking

Log every case sent, with a complete lab slip
Track lab milestones and promised return dates
Verify each case is received and checked before the appointment
Flag late or unconfirmed cases early enough to act
Record case condition and fit checks at seating

Remakes & credits

Log every remake with a reason code at discovery
Track lab warranty and no-charge remake windows
Claim lab credits for remakes and late cases
Process supplier returns and track credit notes

Exceptions & handoff

Route late, incorrect, or missing deliveries to an owner
Flag late lab cases to Scheduling & Recall for the appointment decision
Hand verified invoices to Bookkeeping & Payroll for payment
Keep the vendor and lab contact, terms, and price list current

Paying supplier and lab invoices belongs to Bookkeeping & Payroll. Moving an appointment when a case is late belongs to Scheduling & Recall. Choosing clinical materials stays with clinicians. This workstation sees the problem early and routes it; it does not absorb those jobs.

Metrics

How do we measure success?

Five measures. Targets agreed from your practice's baseline.

Supply shortages: Supply items that dropped below the reorder threshold without an order being placed in time.
Cases ready before visit: Percentage of lab cases confirmed as received and ready at least 48 hours before the appointment.
Unresolved delivery exceptions: Lab or supply deliveries flagged as late, incorrect, or missing that have not been resolved.
Expired write-offs: Monthly dollar value of stock discarded because it expired before use.
Invoice-match exceptions: Supplier and lab invoices that did not match the approved order or the delivery record.

Automation

AI agents and automations for this workstation.

A few examples. We build around your practice's needs and existing systems, not a fixed menu.

Lab-case agentsent → confirm → flag

Built forYou find out a case is missing when the patient is already in the chair, or checking lab portals and slips eats front-desk time every morning.

10 min → 2 min
Manual checking → exception review: 5 hrs/mo
Illustrative time saved: 40 cases
Assumed monthly volume

Illustrative calculation, not measured results: 40 lab cases per month × (10 minutes checking status across lab portals and slips − 2 minutes reviewing a flagged exception list) / 60 = about 5 hours per month. Appointment decisions and patient communication stay with your team and are excluded. The audit must validate case volume, checking time, and exception rate.

The manual way

List the cases due from the appointment book.
Check each lab portal, email, or paper slip for status.
Chase the lab for updates on anything unclear.
Mark what arrived and what is still out.
Tell the schedule owner what will not make it.

With AI agents & automation

The open-case list comes from the appointment book.
Status is checked against lab sources on a schedule.
On-track cases are confirmed quietly.
Late or unconfirmed cases are flagged with their appointment date.
Received cases are queued for verification before the visit.

Systems needed

Practice management system
Lab case log or portal
Exception queue

Human control

A person decides what happens to the appointment. The agent never reschedules, never commits the lab to a date, and never messages the patient. A late case goes to your Scheduling & Recall workflow with the facts attached.

Full build specification

Trigger / problem: A crown, aligner, or denture case has an appointment approaching, and nobody knows whether it left the lab or arrived. Today the practice finds out when the patient is in the chair.
What it reads: The appointment schedule from your practice management system (date, procedure, provider), the case log or lab portal status for each open case, and your receiving records.
What it decides: Which milestone each case should have reached by now, and which cases are late or unconfirmed against your agreed lead time. Fixed rules from the schedule, no judgment calls.
What it does: Confirms on-track cases, flags late or unconfirmed cases with their appointment date, creates a follow-up task for the case owner, and queues received cases for verification before the visit.
Human approval / takeover: A person decides what happens to the appointment. The agent never reschedules, never commits the lab to a date, and never messages the patient. A late case goes to your Scheduling & Recall workflow with the facts attached.
Systems needed: Read access to your PMS schedule, a lab case log or portal, and a shared exception queue. If your lab offers no portal, the shared case log is part of the setup. We check what you already own first.
Privacy / access: Reads appointment and case status only: no clinical notes, no patient messaging. Access is limited to the schedule and case fields the workflow needs.
Logging & failure handling: Every case check, status change, and flag is logged, so you can reconstruct what the practice knew and when. A case with no readable status is flagged as unconfirmed, never assumed on track.
Success metric: Share of cases confirmed received and verified at least 48 hours before the appointment, and late cases flagged early enough to act on.
What the practice owns at handoff: The case log, the tracking and lead-time rules, the exception workflow, and a one-page operating guide, running in your accounts.
Good fit when: You find out a case is missing when the patient is already in the chair, or checking lab portals and slips eats front-desk time every morning.
Not a fit when: You send few enough cases that a morning glance covers them, or your lab already gives you live tracking your team actually watches. In that case we tune what you have instead of building.

Stock-watch agentcount → compare → alert

Built forYou discover shortages chairside, expired materials surface in drawer clean-outs, or nobody knows current stock without physically counting it.

10–15%
Supply spend lost to expiry and overstock: 5–6%
Supply share of collections benchmark: up to 20%
Supplies expiring unused in some analyses

Vendor-published figures: Method Procurement's internal data and third-party ranges it cites. The 5 to 6 percent figure is attributed to American Dental Association guidance. The ranges describe practices without inventory controls. These are not our results or a forecast for your practice.

The manual way

Walk the stock rooms and operatories with a list.
Check dates on boxes by hand.
Guess par levels from whatever the last order said.
Notice the shortage when the shelf is empty.
Write off expired stock at year-end cleanup.

With AI agents & automation

Counts are recorded in one shared stock list.
Levels are compared to agreed reorder points.
Near-expiry items are flagged weeks ahead.
Shortage alerts arrive before the shelf is empty.
Write-offs are logged as a monthly number.

Systems needed

Shared stock list
Reorder points
Expiry tracking

Human control

People set the reorder points and approve every order. The agent never places an order, never substitutes a clinical material, and never discards anything. Write-offs are recorded by a person; the agent totals them.

Full build specification

Trigger / problem: Stock drifts below what the schedule needs, or materials age toward expiry, and nobody sees it until the drawer is empty or the box is out of date.
What it reads: Your item list with agreed par and reorder points, recorded counts, and expiry dates where your stock log captures them.
What it decides: Which items are below threshold, which are inside the near-expiry warning window, and which have not been counted on schedule. Fixed thresholds, no judgment calls.
What it does: Alerts the stock owner to low items, flags near-expiry stock early enough to use, return, or write off on purpose, and keeps a running write-off log with monthly totals.
Human approval / takeover: People set the reorder points and approve every order. The agent never places an order, never substitutes a clinical material, and never discards anything. Write-offs are recorded by a person; the agent totals them.
Systems needed: A shared stock list with reorder points and expiry dates. That can be a spreadsheet, your PMS inventory module, or an ordering platform. We check what you already own before scoping the build.
Privacy / access: No patient data involved. Supplier pricing, order history, and stock records stay in your accounts under your existing permissions.
Logging & failure handling: Every count, alert, and write-off is logged, so the monthly waste number is real instead of a guess. Missed counts surface as their own alert rather than failing silently.
Success metric: Shortages that reach chairside, expired write-offs per month, and share of items counted on schedule.
What the practice owns at handoff: The stock list, reorder points, expiry rules, alert workflow, and write-off log, running in your accounts, documented.
Good fit when: You discover shortages chairside, expired materials surface in drawer clean-outs, or nobody knows current stock without physically counting it.
Not a fit when: Your ordering platform already alerts on thresholds and your team acts on the alerts. Then we tune the thresholds and the rotation routine instead of building.

Order-control agentdraft → compare → route

Built forOrdering means logging into a dozen vendor portals, prices drift because nobody compares them, or invoices get paid without anyone checking them against the order.

22%
Annual supply savings: $27,200
Annual cash savings: 11 to 1
Vendors consolidated

Vendor-reported example: Torch Dental describes a dental practice's savings after centralizing ordering on Torch's platform. The figures describe that practice's deployment on that platform, not this workflow, and they are not independently verified or a forecast for your practice.

The manual way

Work out what is low from notes and shelves.
Log into each vendor portal to check prices.
Place the order by habit, vendor by vendor.
Reconcile the invoice against memory.
Pay whatever the invoice says.

With AI agents & automation

Draft orders assemble from the low-stock flags.
Prices are compared across your approved vendors.
A named person approves before anything is placed.
Invoices are matched to the approved order and the delivery.
Mismatches route to a person as exceptions.

Systems needed

Approved vendor list
Order records
Invoice capture

Human control

A named person approves every order and resolves every mismatch. The agent never places an order, never switches vendors, and never releases payment. Verified invoices hand off to Bookkeeping & Payroll for payment.

Full build specification

Trigger / problem: An item drops below its reorder point and someone has to build the order from scratch, or a supplier invoice arrives and gets paid unchecked because nobody has time to match it.
What it reads: Low-stock flags from the stock log, your approved vendor list with terms, recent order history, and incoming supplier invoices from email or scan.
What it decides: Which approved vendors carry each item and the current quoted price. It compares; it does not choose substitutes for clinical materials, and it does not switch vendors on its own.
What it does: Drafts the order for approval, records who approved it, matches each invoice to the approved order and the delivery record, and routes price, quantity, or item mismatches to a person.
Human approval / takeover: A named person approves every order and resolves every mismatch. The agent never places an order, never switches vendors, and never releases payment. Verified invoices hand off to Bookkeeping & Payroll for payment.
Systems needed: An approved vendor list, order records, and invoice capture by email or scan. Works alongside your ordering platform if you already have one. We check what you own first.
Privacy / access: No patient data involved. Vendor pricing, orders, and invoices stay in your accounts. Access follows your existing staff permissions.
Logging & failure handling: Every draft, approval, comparison, and match result is logged, so the price you agreed is the price you can prove. An invoice that cannot be matched is an exception for a person, never auto-approved.
Success metric: Share of invoices matched to an approved order before payment, price and quantity exceptions caught, and time spent assembling orders.
What the practice owns at handoff: The approved vendor list, order templates, approval rules, and the matching workflow, running in your accounts, documented.
Good fit when: Ordering means logging into a dozen vendor portals, prices drift because nobody compares them, or invoices get paid without anyone checking them against the order.
Not a fit when: Your group purchasing arrangement already fixes pricing and your invoices already reconcile cleanly. Then a light audit of the match step may be all you need.

Remake-record agentlog → track → recover

Built forRemakes vanish into the schedule with no record, nobody knows your real remake rate, and lab credits you are owed never get claimed.

4%
National average remake rate: 1% to 6–7%
Reported range across practices: 80%
Lab prescriptions missing required information

Education-vendor figures: Spear Education, citing published studies and laboratory-industry sources. The 80 percent figure describes prescription forms missing information the lab legally requires. These are industry estimates, not measurements of your practice.

The manual way

Discover the remake at the seat appointment.
Rebook the patient by phone.
Mention it to the lab the next time someone calls.
Lose track of the credit you were promised.
Repeat, with no record of why it keeps happening.

With AI agents & automation

Every remake is logged with a reason code at discovery.
Warranty and no-charge windows are checked automatically.
Credit requests are drafted for approval.
The replacement case is tracked like any other.
The remake rate is reported by lab and by reason.

Systems needed

Remake log
Lab terms on file
Credit tracking

Human control

A person approves every credit request and every lab conversation. Why a case failed is a clinical judgment that stays with clinicians. The agent never contacts the lab on its own authority.

Full build specification

Trigger / problem: A case comes back that cannot be seated, and the remake, the reason, and the credit all depend on someone remembering to chase them.
What it reads: The remake event from the case log or a short form, the original lab slip, and your lab's remake and warranty terms on file.
What it decides: Whether the case falls inside the lab's stated remake or warranty window, based on the terms on file. It applies the lab's own policy; it does not judge clinical fault.
What it does: Logs the remake with its reason code, drafts the credit or no-charge remake request for approval, tracks the replacement case through the same case workflow, and keeps a remake report by lab and by reason.
Human approval / takeover: A person approves every credit request and every lab conversation. Why a case failed is a clinical judgment that stays with clinicians. The agent never contacts the lab on its own authority.
Systems needed: The case log, a remake record, and your lab terms on file. No new lab software is required if your lab works by email.
Privacy / access: Remake records reference the case, not the patient's chart. Patient identity stays inside your systems, and access follows your existing permissions.
Logging & failure handling: Every remake, reason, request, and credit outcome is logged, so your remake rate is a number you manage instead of a rumor. A lab that does not respond inside the agreed window is escalated to a person.
Success metric: Remake rate by lab and by reason, credits claimed versus credits owed, and time from remake discovery to lab notification.
What the practice owns at handoff: The remake log, reason codes, lab terms file, and the credit-request workflow, running in your accounts, documented.
Good fit when: Remakes vanish into the schedule with no record, nobody knows your real remake rate, and lab credits you are owed never get claimed.
Not a fit when: You rarely send lab work, or your lab already reports remakes against your account and honors them automatically. Then the case log alone may be enough.

Hiring

We help you hire for this workstation.

One role. Two hiring routes.

Role for this workstation

Inventory & Labs coordinator

Keep stock, orders, and lab cases visible enough that shortages and late cases surface early, and route every exception to its owner.

Reports to the office manager or named workstation owner. Clinical material choices stay with clinicians. Payment decisions stay with Bookkeeping & Payroll.

EmployeeBest when the role also owns the physical stock rooms, receiving, and counts.

Remote human virtual assistantBest when the tracking, ordering drafts, and lab follow-up can run securely through your practice systems.

How we help

Define the role, hours, boundaries, and access
Choose employee, direct hire, or agency
Source and screen qualified candidates
Interview every candidate with one scorecard
Set up access, training, SOPs, and onboarding

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Resources

Resources.

Relevant articles for improving this workstation.

The Lab Case That Did Not Arrive Before the Appointment The Crown That Wasn't There Operations Support VA When Staff Become the Integration Between Dental Systems You Probably Already Own the Automation How to Document a Dental Practice SOP in 20 Minutes The Dental Practice Workflow Audit The Morning Huddle Preparation System

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FAQ

Common questions.

Bring us the part that isn't working.

We build it, train your team, and hand it over. Your team owns and operates it.

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