Acena
Inbound call center, answering service, and outsourced reception
Organizations needing customized 24/7 answering, overflow reception, message delivery, and escalation rather than a dedicated administrative assistant.
At a glance.
- Support model
- Shared 24/7 live-agent service
- Commitment
- Per-minute monthly plans or custom
- Starting price
- $47.00
- Price basis
- USD monthly low-volume plan plus $1.37 per minute
- Talent geography
- United States
What stands out, and what still needs checking.
Published minute packages; 24/7 availability; custom scripts; real-time routing; overflow and emergency escalation; free trial invitation; informed discussion of HIPAA claims.
Per-minute billing can become expensive with long calls; operator location, bilingual coverage, quality metrics, BAA and security controls, setup fees, contract, and service levels need confirmation.
Model call minutes and handle time, confirm operator geography, scripts and QA, holidays and overages, BAA and security controls, uptime and response SLA, escalation tests, term, and cancellation.
What we found and where it came from.
5 claims
Provides customized 24/7 inbound call-center and answering-service plans.
Acena provides 24/7 inbound call center and answering services with customized scripts, real-time message delivery, overflow coverage, and escalation to backup numbers.
Publishes plans from $47 monthly plus $1.37 per minute, with 125 and 225-minute packages and custom options.
Acena publishes $47 monthly with no included minutes and $1.37 per additional minute, $177 for 125 minutes, or $296 for 225 minutes, with custom higher-volume plans.
The provider discusses HIPAA-compliant answering requirements and correctly notes there is no official HIPAA certification; healthcare buyers should request a BAA and specific technical and operational controls.
Not sure if this agency fits your situation?
Book a Free Consultation